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Customer Quality Engineer


Airios is looking for a Customer Quality Engineer to join our team in Veldhoven, The Netherlands.

Who we are

Airios develops and produces electronics and control systems for the residential original equipment manufacturer (OEM) industry. We strive to be a frontrunner in technology and continuously develop new solutions, to achieve the most comfortable and healthy indoor climate in homes. These can be individual components, complete ventilation systems, heating systems or a combination. We have more than 30 years of experience and work closely together with our customers and suppliers to develop new and innovative products.


Our products and systems are developed by multidisciplinary project teams of architects and hardware and software engineers. The Airios organizational structure is informal, flexible, and designed to promote innovation. We enjoy a collegial environment where combined experience and knowledge is shared amongst our developers.


As a Customer Quality Engineer you will report to the Quality Assurance & Service manager of Airios. Your main working domain will be with our service process. This is followed when returning products to receive a refund, replacement, or repair. Used both for handling returns from our customers and to our suppliers.


What will you do

As a Customer Quality Engineer at Airios, you:

  • Handle Return Merchandise Authorization (RMA). It’s the first part of the process of returning              products, interacting with customers to understand the deviations of the rejected product or        shipments;

  • Do a first analysis of the return product(s) and register in assigned tools;

  • Arrange that the rejected products will be returned to the suppliers or production department;

  • Will collect and register all the relevant information about an RMA in the designated tools. From        where you prepare a report and take care of the further handling of the RMA with the customer;

  • Draw up analysis reports for internal stakeholders to learn and improve products designs;

  • Will initiate and support in the Non‑Conformity process, in case of structural product issue;

  • Actively participate in the Quality control process of outbound goods and services.

Education and experience

We are looking for a Customer Quality Engineer with the following experience:

  • Finished secondary vocational (MBO4) degree, administrative and/or technical field or study;

  • A minimum of three years of work experience in a comparable service field, including administration      in an RMA/return process in a B2B organization;

  • You have relevant technical knowledge and/or a genuine interest in consumer electronics;

  • Proficient in Microsoft Office (Excel, Word);

  • Experience with ERP systems (e.g. Navision, SAP, JD Edwards);

  • Experience with customer service and RMA service.

Personal Skills

To be successful in this job, we expect you to have the following skills:

  • You have a quality-oriented mindset.

  • Have excellent administrative skills.

  • You are structured and proactive in organizing your work.

  • You are result-oriented and have a getting-things-done attitude.

  • You have good communication skills, can listen well, but also persuade others of your point of view.

  • Good written and oral communication skills in English.

  • You have analytical skills that support you in the details of your work.


Airios offers a very challenging and dynamic position within an open, informal, and committed organization that is in full swing and operates at top level within its field.
A result-driven organization with a pleasant working atmosphere and a good work-life balance. Within Airios you’ll have the opportunity to take the lead, show initiative and further develop your personal talents.


We offer you a competitive salary and an excellent package of employment conditions such as a 13th month, 27 vacation days, 13 ADV days.

We work in a modern net zero energy office building, designed to easily contact each other.

We like to have a drink or lunch together in the canteen or on our terrace. On Friday afternoons everyone is welcome to join for a drink and our activities committee takes care of us at special occasions, anniversaries, or staff outings.


The collective labor agreement (CAO) of Metalektro is applicable.


Do you want to join the leaders in comfort?

If you think that you perfectly fit into this role, please let us know before October 1, 2023 by sending us your resume and cover letter to


Acquisition by agencies based on this vacancy is not appreciated.

Apply now
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